Effective Date: January 1, 2025
At SolutionCX, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications—including SMS.
1. Information We Collect
When you visit our website or engage with our services, we may collect the following types of personal information:
- Location information (such as IP address)
- Communication preferences (including SMS opt-ins)
- Any other information you choose to provide via contact forms or through communication with our team
2. How We Use Your Information
We use the information we collect to:
- Provide you with services or respond to your inquiries
- Communicate with you via email, phone, or SMS (with your consent)
- Send relevant updates, promotions, or marketing communications
- Improve our website and services based on your feedback and interactions
- Ensure security, prevent fraud, and comply with legal obligations
3. SMS Communication
If you opt in to receive SMS messages from us:
- Your SMS consent is used solely for the purpose of providing relevant updates, reminders, or service-related communication.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- Message and data rates may apply depending on your mobile plan.
- You may opt out of SMS communications at any time by replying “STOP” to any message.
4. Sharing of Personal Information
We do not sell or rent your personal information. We may share your information only with:
- Trusted third-party service providers who help us operate our website and services (e.g., CRM systems, email platforms), under strict confidentiality agreements
- Law enforcement or government agencies if required by law or necessary to protect our rights
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Withdraw your consent to receive marketing emails or SMS
- Request how your data is being used
To exercise any of these rights, please email us at info@solutioncx.com.
7. Cookies and Tracking
Our website may use cookies or similar technologies to enhance user experience and track website analytics. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external websites.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date. Continued use of our site after changes are made indicates acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
